KTC Official Mall Privacy Policy

Last Updated: January 30, 2023

 

Overview

This Privacy Policy (hereinafter referred to as "this Policy") applies only to the products and services (hereinafter referred to as "Website Services") we provide through our website. If specific products or services we provide have separate privacy policies, those policies will take precedence.

 

If you have any questions, comments, or suggestions regarding this Policy, please contact us at the following:

Company Name: Shenzhen Kangguan Technology Co., Ltd.

Contact Number: Mr. Yang 0755-33617046/18312344701

Email: support@ktcplay.com

Address: No. 4023, Wuhe Avenue, Bantian Street, Longgang District, Shenzhen, Guangdong Province, China

 

This Policy will help you understand the following content:

I. Definitions

II. The Purpose and Scope of Our Collection and Use of Personal Information

III. How We Collect Your Personal Information

IV. How We Use Cookies

V. How We Share, Transfer, and Publicly Disclose Personal Information

VI. How We Store Personal Information

VII. How We Protect Personal Information

VIII. Your Rights

IX. How We Handle Minors' Personal Information

X. How This Policy Is Updated

XI. How to Contact Us

 

Welcome to using our products and services! We deeply understand the importance of personal information to you and will do our utmost to protect the security and reliability of your personal information. We are committed to maintaining your trust in us by adhering to principles such as responsibility, clear purpose, consent, necessity, security, participation, and transparency, and protecting your personal information. At the same time, we promise to strictly comply with laws and regulations and adopt security measures in line with industry standards to protect your personal information.

To this end, we have formulated the "KTC Official Mall Website Privacy Policy" (hereinafter referred to as "this Policy") to help you fully understand how we collect, use, share, store, and protect your personal information when you use our products and services, as well as how you can manage your personal information, so that you can make appropriate choices.

Before you start using our products and services, please read and understand this Policy carefully, especially the terms marked in bold/underlined bold, ensure that you fully understand and agree before starting to use them. For professional terms in this Policy, we will try to explain them in simple and easy-to-understand language to facilitate your understanding.

 

I. Definitions

We: Refers to Shenzhen Kangguan Technology Co., Ltd.

Personal Information: Refers to various types of information recorded electronically or otherwise, related to identified or identifiable natural persons, excluding anonymized information.

Sensitive Personal Information: Refers to personal information that, if leaked or illegally used, may lead to discrimination against the individual or serious harm to their person or property, including race, ethnicity, religious beliefs, personal biometric features, medical health, financial accounts, and personal travel information (we will prominently mark specific sensitive personal information in bold in this Privacy Policy).

Minors: Refers to natural persons under the age of 18.

Children: Refers to natural persons under the age of 14.

II. The Purpose and Scope of Our Collection and Use of Personal Information

To comply with national laws and regulations and achieve the business functions described in this Policy, we will collect and use the following personal information that you provide during the use of our services, or that is generated or needs to be collected from third parties, while adhering to the principles of legality, propriety, and necessity.

1. Account Registration and Login

When you choose to register for a website account, you need to actively provide your self-set account, phone number, verification code, nickname, and avatar. This information is necessary, and if you do not provide it, you will not be able to complete the registration. If you only use the basic services of product browsing and search, you do not need to register or provide the above information.

2. Identity Verification and Real-Name Authentication

To identify your identity and fulfill the real-name authentication obligations required by national laws and regulations, you need to provide your phone number, verification code, name, gender, type of identification, ID number, validity period of the ID, photo of the ID, and bank card number. This information is necessary for identity authentication, and if you do not provide it, you may not be able to complete the identity authentication.

3. Product Display

When you use our products for browsing and searching, we need to collect search keywords, pages or links clicked by users, time spent on pages, and click frequency to return the corresponding pages or results to you.

4. Placing Orders

When you book, purchase, or use various products or services, you need to provide necessary information to complete the booking, purchase, or use of the corresponding products. This information specifically includes the name of the product or service, the quantity of the product or service, the order time, the order amount, the recipient's name, the recipient's address, and the recipient's phone number.

5. Payment Settlement

When you pay for products or services, you need to provide us with payment methods, bank card number, bank card expiration date, cardholder's name, cardholder's ID number, bank card verification code, Alipay account, WeChat account, and the phone number reserved for the bank card (specifically based on the requirements of the payment method you choose).

6. Invoice Issuance

If you need to issue a paper or electronic invoice, you need to provide invoicing information, including the invoice title and tax number, as well as email, recipient's name, recipient's address, and phone number, so that your invoice can be delivered.

7. Transaction Security

To accurately identify, prevent attacks, and protect your account and transaction security, during the use of our products, we will automatically collect some device or software information, specifically including: the user's IP address, the model/version/storage space and device identification code of the mobile device, and SIM card information.

Please note that the collection scenarios may include when the website switches to the background. We will collect and upload the above information based on the minimum frequency required for security and risk control. We will protect these device and software information through measures such as minimizing access permissions, recording access logs, storing and authorizing separately from order information.

8. Personalized Analysis and Push Notifications

To provide you with more accurate, personalized, smooth, and convenient services, or to help us evaluate, improve, or design products, services, or operational activities, we will comprehensively analyze and process the information collected according to this Policy.

We may also provide you with marketing activity notifications, commercial electronic information, or content, advertisements that you may be interested in based on the above information. If you do not wish to receive such information, you can unsubscribe or turn off recommendations according to the methods we provide.

9. Customer Service and Complaint Handling

To provide you with timely customer service and respond to your questions, suggestions, opinions, and complaints, and to protect the rights and interests of platform users and prevent fraud, our staff may collect your name, ID number, and phone number to verify your identity. When you need us to provide customer service and after-sales service related to your transaction information, to confirm the accuracy of the information you provide, our customer service personnel will query your transaction information. Additionally, to ensure service quality, we may record your calls with our customer service personnel and record the content of your requests, questions, suggestions, opinions, and complaints.

10. Legal Compliance

To meet the requirements of laws and regulations such as the "Cybersecurity Law of the People's Republic of China" and the "E-commerce Law of the People's Republic of China," we will collect your network access logs, transaction information, messages, and comments. Please note that the specific types of information we collect are subject to the requirements of relevant laws and regulations, and this is to meet the mandatory requirements of laws and regulations, without needing your consent.

III. How We Collect Your Personal Information

We will collect your personal information through the following channels:

1. Information You Directly Provide: We may collect the information you fill in when registering an account on the website, applying for or using our services, and the information generated during your use of our services related to your transactions and activities, as well as the information you provide when contacting us through on-site conversations, telephone, video, or other means.

2. In cases permitted by laws and regulations, we may collect and use your personal information without your authorization or consent in the following circumstances:

(1) Related to our fulfillment of legal obligations;

(2) Directly related to national security and defense security;

(3) Directly related to public safety, public health, and significant public interests;

(4) Necessary for entering into or performing a contract with you as one of the parties;

(5) Directly related to criminal investigation, prosecution, trial, and enforcement of judgments;

(6) To protect your or others' lives, property, and other significant legitimate interests, but it is difficult to obtain your consent;

(7) Collected from publicly disclosed information;

(8) Necessary for maintaining the safe and stable operation of the provided products or services, such as detecting and handling faults in the products or services;

(9) Other circumstances stipulated by laws, regulations, or national standards.

IV. How We Use Cookies

To ensure the normal operation of the website, we will store small data files called Cookies or similar files on your mobile device. Cookies typically contain identifiers, site names, and numbers and characters. With the help of Cookies, the website can store your preference data. We will not use Cookies for purposes outside of what is stated in this Policy. You can manage or delete Cookies according to your preferences. You can clear all Cookies saved on your mobile device, and most web browsers or mobile devices have a function to block Cookies. However, if you do this, you may not be able to experience certain convenient and secure features.

V. How We Entrust Processing, Share, Transfer, and Publicly Disclose Personal Information

1. Entrusted Processing

Unless explicitly stated, we have not entrusted any third-party companies, organizations, or individuals to process your personal information.

 

2. Transfer

We will not transfer your personal information to any company, organization, or individual except in the following circumstances:

(1) With your explicit consent in advance;

(2) Required by laws, regulations, government authorities, or judicial bodies to transfer externally;

(3) Involving company mergers, splits, dissolutions, asset or business transfers, bankruptcy liquidations, or similar transactions, if involving the transfer of your personal information, we will require the new holder of your personal information to continue to be bound by this Policy, otherwise, we will require such companies, organizations, or individuals to re-obtain your authorization and consent.

3. Public Disclosure

Except in the following circumstances, we will not publicly disclose your personal information:

(1) With your prior explicit consent;

(2) As required by law, or when government authorities or judicial bodies compel us to disclose such information. In accordance with legal requirements, when we receive requests for disclosure, we will require the requesting party to provide corresponding legal documents, such as subpoenas or investigation letters. We believe that any information requested from us should be disclosed within the limits of the law and as transparently as possible. All requests will be carefully reviewed to ensure they have a legitimate basis and are limited to data that law enforcement agencies need for specific investigations and have the legal right to obtain.

Sixth. How We Store Personal Information

1. Storage Location and Cross-border Transfer

All your personal information will be stored within the territory of the People's Republic of China. Under this privacy policy, your personal information will not be transferred across borders. If cross-border transfer is required in the future and it is necessary to transfer your personal information to overseas entities, we will comply with laws, administrative regulations, and relevant regulatory authorities' requirements. We will seek your consent again before cross-border transfer or anonymize the data. Additionally, we will detail the location and purpose of data transfer in our privacy policy to keep you informed about the storage location of your personal information. To ensure adequate protection of your personal information, we will implement security measures such as encrypted transmission before transferring data across borders.

2. Storage Duration

To protect your legal rights and interests, unless otherwise specified by laws and regulations, your personal information will be retained until seven years after the expiration of the product or service you use. When your personal information exceeds our retention period, we will delete or anonymize it.

We will take all reasonable and feasible measures to ensure that no irrelevant personal information is collected. We will retain your personal information only for as long as necessary to achieve the purposes outlined in this policy, unless an extension is required or permitted by law.

3. The Internet is not an absolutely secure environment, and communication methods like email, instant messaging, and social software cannot guarantee complete encryption. We strongly recommend that you do not send personal information through these means. If you must use them, please use complex passwords and pay attention to protecting your personal information. We will strive to ensure the security of your personal information. If our physical, technical, or management protective facilities are compromised, leading to unauthorized access, public disclosure, alteration, or destruction of information, thereby harming your legal rights and interests, we will fully cooperate to protect your rights and assume legal responsibility for compensation.

4. In the event of a personal information security incident, we will promptly inform you of the basic situation of the incident, its potential impact, the measures we have taken or will take, suggestions for you to prevent and mitigate risks, and remedial actions available to you, as required by law. We will notify you of the incident-related details via email, letter, phone call, push notifications, etc., and if it is difficult to notify each individual, we will make reasonable and effective announcements. At the same time, we will report the handling of the personal information security incident to the regulators as required.

Eighth. Your Rights

According to national laws, regulations, and standards, we ensure that you can exercise the following rights regarding your personal information:

1. Accessing Your Personal Information

Except in cases where laws and regulations provide exceptions, you have the right to access your personal information through various functional interfaces provided by the website.

For other information you provide or generate while using our products or services, if it does not require excessive effort on our part, we will provide it to you. You can request access by calling our customer service hotline, and we will respond to your request within 30 days.

2. Correcting Your Personal Information

If you find that the personal information we handle is incorrect or needs correction, you can modify or correct it through automatic correction functions, emails, or by calling the customer service hotline. If you need to correct other personal information, you can contact our customer service representatives to submit a correction request.

3. Deleting Your Personal Information

You may request the deletion of your personal information under the following circumstances:

(1) If our processing of personal information violates mandatory legal provisions;

(2) If we collect or use your personal information without obtaining your consent (except where legally unnecessary);

(3) If our processing of personal information violates our agreement with you;

(4) If you no longer use our products or services or have canceled your account;

(5) If we no longer provide you with products or services.

After receiving your deletion request, we will handle it according to legal requirements and provide feedback. If we decide to honor your deletion request, we will also notify entities that have obtained your personal information from us to delete it promptly, unless required by law or authorized independently by you.

When you delete information from our services, we may not immediately remove it from backup systems but will delete it during the next backup update.

4. Changing the Scope of Your Consent

(1) Some basic personal information is necessary for each business function. For additional personal information collected and used, you can grant or withdraw your consent at any time.

After withdrawing consent, we will no longer process the corresponding personal information, but your decision to withdraw consent will not affect previous personal information processing activities based on your authorization.

(2) You can revoke your original authorization by disabling system permissions. Please note that revoking authorization does not affect personal information previously collected based on your authorization. Also, some authorizations are necessary for certain business functions, and revoking them may affect your use of corresponding parts of our services.

5. Account Cancellation

If you confirm that you no longer use our services, meet the cancellation conditions, and wish to cancel your account, you can submit a cancellation request through the automatic cancellation function, email, or by calling the customer service hotline.

After your account is canceled, we will stop providing you with products or services and delete or anonymize your personal information, except as required by law.

6. Obtaining a Copy of Your Personal Information

You have the right to obtain a copy of your personal information by sending an email to us.

If technically feasible and data interfaces match, we can transmit a copy of your personal information directly to a third party designated by you as per your request.

7. Constraining Automated Decision-Making

In certain business functions, we may make decisions based on automated mechanisms such as information systems and algorithms. If these decisions significantly affect your legal rights and interests, you have the right to request an explanation, and we will provide appropriate remedies.

8. Reporting and Complaints

If you suspect that your personal information has been leaked or if our staff or partners have engaged in any illegal or non-compliant behavior while handling your personal information, you can report or file a complaint by calling the customer service hotline or sending an email.

9. Responding to Your Requests

To ensure that the requests are made by you and to protect your personal information, we will verify your identity (possibly requiring written requests) before processing your request.

We will review and handle your requests within 15 working days.

We generally do not charge fees for reasonable requests, but for repeated or excessive requests, we may charge reasonable costs. We may refuse requests that are frivolous, require excessive technical means (e.g., developing new systems or fundamentally changing current practices), pose risks to others' legal rights and interests, or are impractical (e.g., involving information stored on backup tapes).

Please note that in the following circumstances, we will be unable to respond to your requests:

(1) Related to fulfilling legal obligations;

(2) Related to national security or defense;

(3) Related to public safety, public health, or significant public interest;

(4) Related to criminal investigation, prosecution, judicial investigation, trial, or execution of judgments;

(5) If there is sufficient evidence that you have acted maliciously or abused your rights;

(6) If it is necessary to protect the life, property, or other significant legal rights and interests of you or others but obtaining your consent is difficult;

(7) If responding to your request would seriously harm the legal rights and interests of you or others;

(8) If it involves trade secrets;

Ninth. Handling Personal Information of Minors

We attach great importance to protecting the personal information of minors. According to relevant laws and regulations, if you are under 18 years old, you must obtain prior written consent from your parents or legal guardians before using our services. If you are a guardian of a minor and have questions about the minor's personal information, please contact us using the contact information provided in this policy.

In particular, if you are under 14 years old, we will only agree to register and use our services with the consent of your guardian. If you have not obtained guardian consent, please do not register or use our products or services.

Tenth. Updating This Policy

Our privacy policy may change.

Without your explicit consent, we will not reduce the rights you enjoy under this policy. We will post any changes to this policy on this page.

For significant changes, we will provide more prominent notices (such as official announcements, push notifications, SMS, or emails) and obtain your explicit consent again after updating the policy upon your first login.If you click "Agree" or "Next" after receiving our notification about the updated policy, it indicates that you have read, understood, and accepted the revised policy.

Significant changes referred to in this policy include but are not limited to:

1. Significant changes in our service model, such as types, purposes, and methods of handling personal information;

2. Significant changes in ownership structure or organizational structure, such as business adjustments, mergers and acquisitions, bankruptcy, etc., leading to changes in ownership;

3. Changes in the main entities sharing, transferring, or publicly disclosing personal information;

4. Significant changes in your rights and methods of exercising them in personal information processing;

5. Changes in the department responsible for handling personal information security, contact methods, and complaint channels;

6. High-risk findings in personal information security impact assessments.

We will archive old versions of this policy for your reference.

Eleventh. How to Contact Us

1. If you have any questions, opinions, or suggestions regarding this policy, you can contact us through the following methods:

(1) Call the customer service hotline 【0755-33617046】

(2) Send an email to 【support@ktcplay.com】